Return Policy
Thank you for shopping at RioGrand! We want you to be completely satisfied with your purchase. This Return Policy ("Policy") explains our guidelines for returns, exchanges, and refunds for products purchased from our website.
- Return Eligibility
To be eligible for a return, please ensure that:
- The item is unused, in its original packaging, and in the same condition as when you received it.
- The item is returned within [number of days] days from the date of delivery.
- The item is not listed under the non-returnable or final sale items category (see "Non-Returnable Items" section below).
- Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [customer service email] within [number of days] days of receiving your order to request a return authorization.
- Provide your order number, the reason for the return, and any relevant details.
- Wait for our customer service team to provide you with further instructions and a return shipping address, if applicable.
- Non-Returnable Items
The following items are non-returnable and cannot be refunded or exchanged, unless they arrived damaged or defective:
- [Specify any non-returnable items, such as personalized or intimate items, perishable goods, etc.]
- Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed using the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
- Return Shipping Costs
If the return is due to our error or a defective/damaged item, we will cover the return shipping costs. However, if the return is due to a change of mind or the item is no longer needed, you will be responsible for the return shipping costs.
- Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the return process mentioned above. Once we receive your returned item, we will process a refund and you can place a new order for the desired item on our website.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
- Customer Support
Our customer service team is available to assist you with any questions or concerns related to returns. Please contact us at riograndinternational@gmail.com or +91 8448875387.
About Us
About Us
Welcome to RioGrand, sports and fitness equipment manufacturer. As an ISO, MSME, and ZED certified company, GST No : 09LVUPK8246C1ZT, we pride ourselves on our unwavering commitment to quality and sustainability. Our journey began with a vision to revolutionize the way athletes and fitness enthusiasts experience their training, and today, we stand as a beacon of trust and reliability in the industry.
Who We Are
RioGrand is not just a company; we are a family of passionate individuals dedicated to crafting the finest sports and fitness equipment. Our team comprises seasoned professionals, innovative engineers, and enthusiastic athletes who bring their expertise and love for sports into every product we create. Our state-of-the-art manufacturing facility is a testament to our dedication to excellence, ensuring that every piece of equipment that bears the RioGrand name meets the highest standards of quality and performance.
Our Vision
At RioGrand, our vision is to empower athletes and fitness enthusiasts worldwide by providing them with top-tier equipment that enhances their performance and helps them achieve their goals. We strive to be at the forefront of innovation, continually pushing the boundaries of what is possible in sports and fitness equipment manufacturing. Our commitment to sustainability and ethical practices ensures that our success is built on a foundation of integrity and responsibility.
Our Mission
Our mission is to create exceptional sports and fitness equipment that inspires and supports athletes in their pursuit of excellence. We are dedicated to:
Quality: Adhering to the highest standards of craftsmanship and quality, ensuring our products are durable, reliable, and effective.
Innovation: Continuously researching and developing new technologies and designs to improve the user experience and performance.
Sustainability: Implementing eco-friendly practices in our manufacturing processes to minimize our environmental impact and promote a healthier planet.
Customer Satisfaction: Providing unparalleled customer service and support, ensuring our clients receive the best products and assistance they deserve.
Community Engagement: Giving back to the community through initiatives that promote health, fitness, and well-being.
At RioGrand, we believe that with the right equipment and support, anyone can reach their full potential. Join us on this exciting journey as we continue to innovate and inspire the world of sports and fitness.
