Return Policy

Thank you for shopping at RioGrand! We want you to be completely satisfied with your purchase. This Return Policy ("Policy") explains our guidelines for returns, exchanges, and refunds for products purchased from our website.

  1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • The item is returned within [number of days] days from the date of delivery.
  • The item is not listed under the non-returnable or final sale items category (see "Non-Returnable Items" section below).
  1. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at [customer service email] within [number of days] days of receiving your order to request a return authorization.
  • Provide your order number, the reason for the return, and any relevant details.
  • Wait for our customer service team to provide you with further instructions and a return shipping address, if applicable.
  1. Non-Returnable Items

The following items are non-returnable and cannot be refunded or exchanged, unless they arrived damaged or defective:

  • [Specify any non-returnable items, such as personalized or intimate items, perishable goods, etc.]
  1. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed using the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.

  1. Return Shipping Costs

If the return is due to our error or a defective/damaged item, we will cover the return shipping costs. However, if the return is due to a change of mind or the item is no longer needed, you will be responsible for the return shipping costs.

  1. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process mentioned above. Once we receive your returned item, we will process a refund and you can place a new order for the desired item on our website.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

  1. Customer Support

Our customer service team is available to assist you with any questions or concerns related to returns. Please contact us at or +91 8448875387.

About Us

RioGrand is a leading manufacturer of sports and fitness equipment. Established in 2020 and registered in 2023, we are committed to providing high-quality products that cater to athletes and fitness enthusiasts of all levels. Our mission is to inspire and empower individuals to lead healthy and active lifestyles through our innovative and reliable equipment. With a focus on quality and customer satisfaction, we strive to exceed expectations and become a trusted name in the industry.

We would love to hear from you! If you have any questions, feedback, or inquiries, please don't hesitate to reach out to our dedicated customer support team. You can contact us through email, phone, or by filling out the contact form on our website. We are here to assist you and provide the best possible shopping experience.

At RioGrand, we understand the importance of a seamless shopping experience. We offer fast and reliable shipping services to ensure your order reaches you in a timely manner. In the unlikely event that you need to return or exchange a product, our hassle-free return policy ensures a smooth process. Please refer to our Shipping and Returns page for more information.

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase. You can trust that your information is handled securely and in accordance with applicable laws and regulations.

By using our website and making a purchase, you agree to abide by our Terms and Conditions. This section covers important details regarding product availability, pricing, payment methods, warranties, and other relevant policies. We encourage you to review this information to ensure a smooth and transparent shopping experience.

Join our community of fitness enthusiasts and stay up to date with the latest news, product releases, and promotions by subscribing to our newsletter. You can also follow us on social media platforms for inspiring content, workout tips, and exclusive offers. Let's stay connected and support each other on our fitness journeys.

Are you passionate about sports and fitness? Join our team at RioGrand and be a part of a dynamic and innovative company. Check out our Careers page for any current job openings and information on how to apply. We believe in fostering a positive work environment and providing opportunities for growth and development.

At RioGrand, we value integrity, teamwork, and continuous improvement, and we are dedicated to delivering excellence in every aspect of our business. Thank you for choosing RioGrand as your trusted partner in achieving your fitness goals.

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